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FAQs

Common Questions & Answers

You can track your shipment using the tracking number provided in your booking confirmation email. Simply enter the tracking number on our website's tracking page or contact our 24/7 support team for assistance.

Required documents typically include a commercial invoice, packing list, and bill of lading. Depending on the destination and type of goods, additional permits or certificates may be required. Our customs brokerage team can help you navigate these requirements.

Yes, we offer comprehensive cargo insurance options to protect your goods against loss or damage during transit. We highly recommend insurance for valuable or fragile items.

Shipping rates vary based on weight, dimensions, destination, and the mode of transport (air, sea, or road). You can request a free quote on our website or contact us directly for a customized pricing plan.

Customs clearance times depend on the accuracy of documentation and the volume of goods at the port of entry. Typically, it takes 1-3 business days, but our experienced team works to expedite the process as much as possible.
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